Frequently Asked Questions
How do I book?
You can book online, call or text 07878819115, or you can message us through our website or Facebook Page.
How long is the hire period?
All equipment is hired out for a maximum of 6 hours with the option of extra time past 19.00.
Do you take deposits?
Yes, for all bookings, we require a 20% non refundable deposit (rounded up to the nearest pound) at the time of booking, this secures your chosen hire package on the date & times specified.
At the time of booking you have the option to pay just the deposit, with the remainder of the balance due at the time of delivery, or the full amount can be paid at the time of booking.
Do you send a booking confirmation?
Yes, once you have made your booking, we will send you a confirmation email or message with your booking reference, all the details of your booking and any additional information or documentation you require.
Where do you deliver to?
We are based between Frome and Radstock and deliver up to a 20 mile radius from our base, in Kilmersdon.
What surfaces can your inflatables be placed on?
All of our inflatables can be placed outside on grass only, as they require pegging down to stop them moving and blowing away.
Or they can be setup indoors on a hard surface with use of our sandbags to stop them moving. (A minimum 9.5 ft ceiling height is needed for most of our smaller castles.
Will I need to provide anything?
All of our equipment requires a 13amp standard socket within 30 meters of the inflatable unit.
How do I Cancel?
All cancellations and amendments must be done via email and are subject to our Cancellation And Refund Policy.
How much does an inflatable or castle cost to run on electricity?
We only use the most economic blower fans (Gibbon). Each inflatable will use between £1 and £2 of electricity per day.
Are your bouncy castles safe?
Just like a car MOT, all equipment has to be tested annually by law. All our electrical equipment has been PAT tested annually and all bouncy castles are annually PIPA or RPII tested and meet British Standards.
We need a bouncy castle with a PIPA or RPII Annual Test Certificate and Tag!
No problem, all of our bouncy castles have PIPA Certificates and Tags which are in date. This is required by many local authorities and venues.
Can you supply risk assessments?
Yes, we can supply copies of risk assessments, equipment test certificates & public liability insurance on request.
What happens if it rains?
Our bounce castles have weatherproof electrics with RCD Circuit Breakers and are still able to be used in light rain. Of course, the equipment may become wet and slippery and then it is down to parental discretion as to whether the inflatable is deemed safe to use. Joker's use the Met Office weather reports as an indication on forecasts. Should there be a Met Office Yellow Alert warning for wind or rain, we will accept cancellations, prior to the morning of delivery, without charge on residential hires.
Are you insured?
Yes, we have £5,000,000 public liability insurance, which covers any accidents and injuries caused by our equipment failing or from incorrect or unsafe installation.
Do I need to do anything before you arrive?
On the day of your product or inflatable arriving, please make sure we can gain access to the area in which the equipment is to be placed and that the area in which the product/inflatable is to be placed is clean, tidy and cleared. For example, cars, rubbish and bin bags must be moved or removed to avoid delays to both yourself and the next customer.
Please feel free to contact us with any further questions…